1. If you would like to exchange or refund your online purchase through Qss-shop for any reason, you can always option for an exchange or refund within the period between purchase date and the delivery date, In 24 to 48 hours before receiving the item(s).

2.If the item was received damaged, you can refund or exchange within 24 hours from the date of receiving your order.

3.Credit card refunds will take 7 - 14 days and will be done to the same credit card if the original payment was made by credit card.

4.By receiving the purchase invoice or online order confirmation, the customer acknowledges that they have carefully reviewed the terms and conditions outlined above and fully understand them without any ambiguity or misleading information.

For further information, please do not hesitate to contact us via phone on 44500602 - 50392003.